© 2014 East Highlanders - ATV Tours

easthighlanders@easthighlanders.is  - +354 699 3673  - Hallormsstaður -  701 Egilsstaðir

 

OUR POLICIES, BOOKING TERMS & CONDITIONS

Here are the things you need to know

  • Primary renter must be at least 18 Years old and have a valid driver´s license

  • All drivers must be at least 17 years of age and have a valid full driver’s license 

  • Passengers have to be at least 8 years of age, but height does matter. Safety comes first.

  • Legal guardians must sign for all passengers under 17 years of age.

  • Use of alcohol & drugs is forbidden prior and during our tours.

  • All drivers must read our driving terms and condition form and sign a waiver of responsibility & acceptance that they are fully aware of the risks, conditions and hazards of the proposed activity as a participant.

  • All payment must be finalized prior to the tour.

  • Reservations require a credit card deposit.

  • Proper shoes are required. This means no high heels, sandals, flip flops or open shoes.

  • We have a 24 hour individual cancellation policy. See below for more details.

  • Groups cancellation policy. See here below for more details.

  • All our prices are in Icelandic Krona (ISK) and includes VAT. Please check a currency exchange to see the currency fluctuation at current date

  • Reviews & Feedback. We love feedback both negative and positive and every feedback will help us improve our tours for the better. If your tour did not meet your expectations. Please send us a email to easthighlanders@easthighlanders.is after the completion of your tour.

  • Meeting us: Please visit this this link on “What to wear” . There you will find everything you need to know about how to get to our location. GPS coordinates, Google maps link. We do recommend Google maps. It takes 30 minutes to drive from Egilsstaðir to our location. Please arrive 10 minutes before departure of your tour.

  • Pregnant women if you are more then 3 months pregnant you cannot participate in our tour due to safety reasons.

OUR CANCELLATION POLICY
 

DAY TOURS

100% REFUND GUARANTEE – IF CANCELLED WITH AT LEAST 24 HOURS NOTICE.

  • 24 hours notice – Full Refund

  • Less than 24 hours notice – No Refund

  • No shows and cancellations on location –  No Refund

GROUP TOURS – 8 PAX

100% REFUND GUARANTEE – IF CANCELLED WITH AT LEAST 1 MONTH NOTICE.

  • 1 month notice – FULL REFUND

  • 4 weeks to 2 weeks  – 50% REFUND

  • 2 weeks or less –  NO REFUND

If you have any questions regarding our policies above, please don’t hesitate to contact us at easthighlanders@easthighlanders.is